GemAccountant support staff service the product using the popular "Teamviewer" remote access software. This software is of no cost to yourself, and is completely secure. Nobody can can access your system without your specific permission, which you may grant on a session by session basis, or for a longer period of time.
Access permission can be revoked at any time, and a unique password is issued for each session. To enable remote access to your system, you need to download the client software from www.Teamviewer.com. Once on the home page of the site (see image below), select the "Download for Private Use" icon, and then follow the download instructions. Be sure to select the "Free" options. Please call us if you need assistance.